Our strategic framework
Our vision is to become our customers’ favourite bank; one that delivers its very best, challenges convention and opens doors that others can’t.
Select each of our five strategic priorities below to find out more about our goals and the progress made in 2019.
Priorities
Our goals |
2019 Progress |
Grow loan originations at attractive margins in our chosen market segments
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Looking forward | Key risks | KPI |
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Organic originations, pro forma underlying £6.5bn2018: £5.9bn |
Our goals |
2019 Progress |
High-quality decisions protecting the business
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Looking forward | Key risks | KPI |
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Loan loss ratio, pro forma underlying 10bps2018: 7bps |
Our goals |
2019 Progress |
Increase partner reach in response to demand
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Looking forward | Key risks | KPI |
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OSB broker NPS +272018: +28 CCFS broker NPS +182018: +41 |
Our goals |
2019 Progress |
Expertise in funding options
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Looking forward | Key risks | KPI |
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17securitisations since 2013 across OSB and CCFS worth over £5.7bn |
Our goals |
2019 Progress |
Best-in-class customer service
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Looking forward | Key risks | KPI |
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Cost to income ratio, pro forma underlying 29%2018: 28% |
Our business model
Find out more about our business model
Our brands
Find out about each of our trading brands