We invest in training, development and employee engagement activities in order to ensure that the Group provides a compelling and attractive employee proposition both for our existing employees and for candidates considering joining the Group.
New UK Employees
New India Employees
Employees at the end of 2024
During 2024, our teams filled almost 600 vacancies, resulting in the Group welcoming almost 250 new UK employees and almost 290 new employees in India. There were 2,498 Group employees as at the end of 2024.
Our Talent Acquisition team filled almost 40% of UK vacancies and over half of all the vacancies in India through direct recruitment activity, making cost savings against agency fees.
The People Development team, based in both the UK and India, concentrates on providing learning and development opportunities for all employees, using a mix of internal and externally sourced content, delivered through a range of media, including workshop and digital formats.
By People Development team
Per month
The People Development team delivered almost 2,500 internal workshops, with the number of recorded training hours averaging over 4,500 hours per month, representing around 11 workshop training hours per UK employee and over 38 hours per OSB India employee.
We have a genuine desire to retain, support and develop our employees. During 2024, over 140 UK employees were promoted to a more senior grade along with 185 employees within OSB India.
We believe in rewarding our employees fairly and transparently, enabling them to share in the success of the business. We also offer many benefits to our employees, read more about our benefits package.

There is a wide engagement at OSB Group with employees; our Workforce Advisory Forum (OurVoice) meets regularly and employee representatives from the UK and OSB India exchange regularly with Non-Executive Directors and Group Executive Committee members, bringing their ideas or concerns and sharing feedback.
2024 Best companies survey
On the Top 100 list of large companies
Glassdoor Rating (UK)
Glassdoor Rating (India)
Our 2024 Best Companies survey result saw us retain an overall ‘2 Star’ rating, with Best Companies defining this as an outstanding level of employee engagement. This resulted in the Group moving up to 45th place on their 2024 Top 100 list of large companies (between 200 and 1,999 people).
Colleagues within OSB India participated in a separate survey, run by the Great Place to Work Institute and following which OSB India were officially certified as a ‘Great Place to Work’ for the eighth consecutive year.
We continued to see strong feedback through Glassdoor, with the UK score at the end of 2024 sitting at 4.1 and the OSB India score slightly higher at 4.2. The scores were based on reviews submitted by current and former UK employees, reflecting the positive culture that exists throughout our teams.

We also recognise the benefits that diversity brings to the business and we actively promote and encourage a culture and environment that values and celebrates our differences.
We are certified Disability Confident Employer (Level Two) and we are proud to offer employment to employees who are registered as disabled.
Our 2024 Gender Pay Gap Reports for OSB and CCFS can be found below and for both OSB and CCFS, the gaps relate to the structure of our workforce and reflect the fact that we have more men than women in senior roles and more female employees undertaking clerical roles. We continue to make progress across the Group and we are committed to reducing these gaps further.
We achieved our previously published commitment as a signatory of HM Treasury’s Women in Finance Charter (WIFC) of 33% of senior management positions within the UK undertaken by female employees by the end of 2023, and increased this to a commitment of achieving 40% by the end of 2026.
As at September 2025 and just over halfway through our renewed commitment period, our WIFC percentage stands at 35.8%.
Read more detail about our Employees.
When OSB first signed up to the Women in Finance Charter (WIFC) in January 2017, there were 16 female employees undertaking senior management positions out of a population of 67 (23.9%).
At the end of 2020, the Group published an increased target that by the end of 2023, 33% of UK Senior Management positions would be undertaken by female employees, which was subsequently achieved.
Our current target is to reach 40% UK Senior Management positions would be undertaken by female employees by the end of 2026.
Just over halfway through our renewed commitment period, we have improved from 33% to a current position of 35.80% however require further considerable progress to achieve 40% by the end of 2026.
The majority of senior vacancies which have emerged in 2025 have related to specialist technical positions sitting within our IT and Transformation functions. Candidate pools for these roles have been predominantly male, therefore presenting a challenge in identifying a significant volume of female candidates.
Of the senior vacancies which have been closed in 2025 with an externally appointed candidate, 31% (8 of 26) have seen a female appointed, which has not enabled significant progress towards the achievement of our published target.
Whilst the Group has and will continue to always make promotion or recruitment decisions based on performance, competence and expertise, we continue to strive to identify diverse candidates for senior vacancies, with a requirement detailed within our Recruitment and Selection Policy that for all senior management vacancies, at least one suitably qualified female candidate must be subject to face to face interview.
Our Policy also details that before an offer of employment can be progressed, any exceptions to this requirement require Executive approval, with an expectation that exception requests won’t be submitted until a vacancy has been live for at least 90 days in order to ensure that there has been an appropriate period of time for female candidates to be identified.
Additionally, an existing senior female employee is required to be part of the selection process for all senior recruitment processes, to minimise the risk of potential unconscious bias and to reflect a positive gender focussed culture to candidates being interviewed.
Through our Diversity, Equity and Inclusion Specialist, we continue to identify and implement activities which raise awareness of, and support gender diversity, and have made significant enhancements to our family and health related benefits, aiding the retention of female employees and helping us to attract female candidates to consider employment opportunities within the Group.
These enhancements included increases to paid Maternity and Adoption Leave, Fertility Leave, Neonatal Leave, Miscarriage Leave, Carer Leave, Emergency & Dependent Leave and the provision of fully funded Reproductive Health Support. We have also signed up to the ‘Employers with Heart’ Charter and are investing in ‘Careers After Babies’ Accreditation, which will involve an external review of our policies and procedures through the lens of women returning to the workplace after an extended absence.
Separately, we’re proud to have strong female representation at senior committee level, whereby 4 out of 9 OSB Group Board are female, as are 36% of our Group Executive Committee, including our Chief Financial Officer and Chief People Officer.